Frontier House

The values of hospitality

• The values of customer service, communication with customers and team members
• Different customer types, their needs and expectations in different hospitality situations
• Personal and professional behaviours and self-organisation
• Team dynamics and your role within the team
• Diversity in hospitality
• The range of businesses and establishments that make up the hospitality industry
• Business and brand standards
• Dealing with customer incidents, issues and complaints and the importance of reputation
• Health, safety and security
• Current legislative requirements and responsibilities
• Current environmental issues within hospitality and waste reduction
• Relevant specialist function

Food and Beverage Service

• Prepare service areas and equipment for food and beverage service
• Prepare customer and dining areas for food and beverage service
• Greet customers and take orders
• Serve food and beverages
• Maintain the dining area during service
• Alcoholic beverage service – beer/ ask ale
• Prepare service areas, equipment and stock for service
• Greet customers, provide accurate information to determine customer requirements for drinks and take orders
• Prepare and serve a range of alcoholic and soft drinks, including keg / cask beer
• Maintain the service area and stock during service

Food Production

• Prepare ingredients, service areas, equipment for service
• Provide accurate information to team members / customers and effectively communicate about orders / customer requirements
• Prepare and present a range of food items for service
• Maintain the service area and stock during service
• A range of behaviours for example demonstrating high personal hygiene standards and clean workstation ethic at all times, pay attention to detail and have high standards of cleanliness and presentation. Work in a discreet manner and maintain customer confidentiality