Outline

The Digital Support Technician is a core and options standard. All apprentices must take the assessment of the core content, and then either the Digital Applications option content or the Digital Support option content.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, and digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

  • A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives, and maximise productivity to ensure effective use of digital office technologies, productivity software, digital communications including collaborative technologies and digital information systems to achieve objectives
  • A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels to help them access and receive services, to coach and support them in their use of the digital systems, to support them to complete and submit information remotely, and to diagnose and resolve their problems in relation to their access to and use of the digital technologies

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face-to-face.

Assessment

It typically takes 15 months to complete your apprenticeship, but this will vary depending on your experience and working pattern.

You will be allocated a tutor and a Trainer Assessor, and they will support you throughout your apprenticeship with regular monthly sessions. This is flexible to the apprentice’s requirements, however, contact is available and encouraged outside of this time, so each apprentice receives the help they need. The apprenticeship team make good use of digital platforms to support this.

Practical Period

  • New knowledge, skills and behaviours are delivered and assessed by your college tutor and Trainer Assessor, with the support of your employer
  • Achieve a Level 2 Functional Skills in maths and English, unless you have evidence of an equivalent qualification
  • 20% off-the-job training is a mandatory requirement of all apprenticeship standards

Gateway

The gateway is the opportunity for the provider and employer to agree whether the apprentice is ready and ready to take their end point assessment (EPA).

End Point Assessment

The end point assessment takes place at the end of the apprentice’s learning and development. The requirement is that the end point assessment is completed within three months from the start of the end point assessment period. The end point assessment is made up of the following components:

  • Knowledge test- the apprentice undertakes two online tests against the defined knowledge statements
  • Case study presentation and interview

Entry Requirements

Individual employers will set the selection criteria, including relevant qualifications and experience. The apprentice is likely to be required to demonstrate an aptitude for functional maths and competence in written and spoken English.

* Fees

Don’t let the cost of studying put you off – most of our students study for FREE, and those who don’t qualify for funding are very often eligible for an Advanced Learner Loan.

Eligibility depends on both the course you have chosen to study and your individual circumstances.

Apply

To add a course to your application, click 'Apply', once you have selected all your courses, click 'My Applications' top right, to continue the application process.

Select your choice below:

Name

Available At

Start Date

Academic Yr

Fee

Apply

Name

Digital Support Technician (Apprenticeship Standards)

Available At

Frontier House

Start Date

N/A

Academic Yr

24/25

Fee

£*

Don’t let the cost of studying put you off – most of our students study for FREE, and those who don’t qualify for funding are very often eligible for an Advanced Learner Loan.

Eligibility depends on both the course you have chosen to study and your individual circumstances.

Enquire

Name

Digital Support Technician (Apprenticeship Standards)

Available At

Frontier House

Start Date

N/A

Academic Yr

23/24

Fee

£*

Don’t let the cost of studying put you off – most of our students study for FREE, and those who don’t qualify for funding are very often eligible for an Advanced Learner Loan.

Eligibility depends on both the course you have chosen to study and your individual circumstances.

Enquire

Please confirm you are applying to start in the
Academic Year

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