COVID-19: FAQs

What support is available to those on an Apprenticeship and their employer?

All Apprentices should contact their assessor in the first instance to answer any questions they may have. 

The Government have created guidance for apprentices, employers, training providers, end-point assessment organisations and external quality assurance providers. 

The guidance is available here. 

If you require further assistance, please email apprenticeships@salfordcc.ac.uk  

I am an adult on a Full/Part-time course and struggling to manage workload with childcare. What are my options? 

We are currently awaiting confirmation from the exam boards regarding the awarding of qualifications and will get back to you with more information as soon as we can. In the meantime, we would suggest speaking to your teacher regarding your concerns and be assured we will work with you to find a solution. 

If your child has a nursery place please contact the nursery regarding your options.  Should you wish to discuss your nursery support please contact our Student Services team who are working remotely on studentservices@studentsalfordcc.ac.uk  

I am studying an English for Speakers of Other Languages (ESOL) Full or Part-time Course. Will my college course continue in Term 3? 

Yes, your college course will continue. Your teachers have uploaded online learning materials onto CANVAS.  Work will be set regularly by your teacher to ensure you keep on top of any assignments or assessments for the remainder of the academic year. 

You can also access the ESOL Advice and Guidance Booklet

Does the closure of our campus extend to evening courses?

Yes, we have moved to remote learning for our evening courses.  

Are GCSE / A-Level exams going ahead?

Education Secretary Gavin Williams has said GCSE and A level exams will not take place this academic year, however, students will still receive results in August. Students whose exams are cancelled due to the coronavirus epidemic will be given grades estimated by their teachers from their coursework, mock exams and other forms of assessment 

All official government guidance can be found here. 

It is the priority of the government and the College to ensure no young person faces a barrier when it comes to moving onto the next stage of their lives – whether that’s further or higher education, an apprenticeship or a job 

When will I know how my final A Level / GCSE /BTEC grade will be calculated?

The exact detail is not yet known, and we will update you as soon as possible.  We do know that a range of evidence from the College will be used, together with a statistical process by the exam boards. You should make sure you complete any coursework, keep in touch with your teachers and keep working as there may be an opportunity to sit your exams later in the year.  

What is happening about University places? 

UCAS has extended the date by which you need to decide on your University place. While some Universities have changed their offers to unconditional, most will not because they have confidence in the temporary grade awarding processes. More information regarding UCAS can be found here. 

To contact a member of our HE Admissions team please email he.admissions@salfordcc.ac.uk 

I am studying a Higher Education programme at the College?

The Student Loans Company has confirmed that students will receive their scheduled or next instalment of their maintenance loan at the planned start of their summer term, regardless of whether their university or provider has made alternative arrangements for teaching. For the latest updates from Student Finance England please click here. 

If you become unwell (Coronavirus or other illness) please get in touch with HEacademicservices@salfordcc.ac.uk to discuss your situation.  You must do this as soon as practicably possible.   

Further information can be found here. 

I have an Advanced Learning Loan or Pay in Instalments?

For the latest updates from Student Finance England please click here.  Should you wish to contact a member of finance team please email accountants@salfordcc.ac.uk

I need help with remote access to online resources or to reset my password? 

Please click here to reset your password. The system has recorded your personal email address from the enrolment process.  If your email address has changed you can speak to a member of the IT team who will be able to assist. 

To speak to a member of the team please call 0161 631 5600 or email IT.Support@salfordcc.ac.uk  

The team is working remotely but is here to support our students.   

Do I need to self-isolate? 

Latest UK Government guidance is now asking anyone who lives alone and showing certain symptoms to self-isolate for seven days, if you have either a high temperature and/or a new continuous cough. You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after seven days you should contact NHS 111 online at 111.nhs.uk. 

If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for seven days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. 

Please see the latest UK Government about when to stay at home guidance. 

How else can I stay safe?

To reduce the spread of COVID-19, the Government is stressing the importance of social distancing, and is asking people to avoid pubs, clubs, restaurants and other places with large gatherings. The Government is also advising to limit travel to all but essential. 

Frequent handwashing for a least 20 seconds is still essential and avoid touching your face. 

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education. Students/apprentices and parents/carers can contact this helpline as follows: 

  • Telephone: 0800 046 8687 
  • Opening Hours: 8.00am to 6.00pm Monday to Friday, and 10.00am to 4.00pm Saturday and Sunday. 

Careers and Jobs at the College – are you still recruiting? 

Yes, the College is continuing to recruit to key appointments. Please click here to view our current vacancies. 

English is not my first language. Is there information accessible to me?

The Government has produced guidance in a range of accessible formats. 

Click here to access these. 

How long will the College be closed for?

Education Secretary Gavin Williamson said that schools, nurseries and Colleges will close from Friday 20 March 2020 until further notice.  As soon as there is any update on this will we keep you informed.   

Can I still apply for a place at the College?

Yes, we are still accepting applications. Please complete our online application form once you have found a course and we will be in touch with you to confirm your application and the next stage in the process. You can be assured that despite the uncertainty of exams and results this year, there is a programme of study available for you at our Colleges and that you will be able to access a place with us in the new academic year.  

I have applied for a course but have not yet been interviewed?

School Leavers

Our Admissions Team is working remotely and is undertaking telephone interviews. If you have received a communication from us in the last few days or weeks inviting you into College for an interview or audition, please ignore this request. We will contact all applicants awaiting an interview as soon as possible.

To speak to a member of our Admissions Team regarding the progress of your application please call 0161 6315050 or email admissions@salfordcc.ac.uk

I have applied for a higher education course? 

Further information about applicants applying for our higher education courses can be found here.  To check the progress of your application please contact he.admissions@salfordcc.ac.uk 

 The latest updates from the Universities and Colleges Admissions Service (UCAS) can be found here. 

At present we expect applications for student finance funding to remain unchanged but will provide updates when they are available. Applications for Tuition Fee loans and Maintenance loans for all Higher Education programmes should be made in the normal way, guidance can be found here https://www.gov.uk/student-finance 

I have applied for adult education course? 

Please contact our Admissions Team on 0161 631 5050 or email admissions@salfordcc.ac.uk for an update on your application. 

 Applications for Advanced Learner Loans to cover the fees for Access to Higher Education Diplomas should also be made in the normal way, guidance can be found here. We will send out a Learning and Funding Information Letter (LAFIL) in due course when the application process opens, to all students who need to apply for a loan. 

I want to study English for Speakers of Other Languages (ESOL)?

ESOL enrolment will take place at the start of the academic year as usual.  Please keep checking the website for enrolment dates and times. 

I have applied to be an apprentice? 

Please contact our Apprenticeships Team on 0161 631 5555 or email apprenticeships@salfordcc.ac.uk for an update on your application.

How does the closure of our Colleges affect students?

We have moved to a distance learning model to enable you to continue your studies.   

  

16-18s on Study Programmes  

Your teachers have uploaded online learning materials onto CANVAS. 

Work will be set regularly by your teachers to ensure you keep on top of any assignments or assessments for the remainder of the academic year.    

We are providing this support so that you can remain fully engaged in your course and be able to complete your assessments and coursework.  This will ensure you are able to successfully progress to your next stage of study with the College, university, apprenticeship or employment.   

We know your examinations and assessments will not take place in the summer.  However, you are required to continue with your learning as though your exams and assessments are still going ahead.  You need to engage with all the resources available especially the revision-style activities as we know these are effective in consolidating knowledge and in preparing you for your next steps.   

For students who are continuing at college next year: there will be a progression test to ensure that you have mastered all the knowledge and skills in the first year of your course.   

For students who are progressing to university or employment: we know that your final grade will depend in large measure on teachers’ assessments of your progress throughout your college course.  For this reason, it is imperative that you engage fully in your studies until the very end of this academic year.   

  

Higher Education 

Your resources and assessment information can be found on your usual VLE, For Moodle, Blackboard or CANVAS.   

Work will be set regularly by your lecturers to ensure you keep on top of any assignments or assessments for the remainder of the academic year.    

We are providing this support so that you can remain fully engaged in your course and be able to complete your assessments. This will ensure you are able to successfully progress to your next stage of study or employment.   

  

Adults

Your teachers have uploaded online learning materials onto CANVAS.  Work will be set regularly by your teacher to ensure you keep on top of any assignments or assessments for the remainder of the academic year. 

  

English for Speakers of Other Languages (ESOL)

Your teachers have uploaded online learning materials onto CANVAS.  Work will be set regularly by your teacher to ensure you keep on top of any assignments or assessments for the remainder of the academic year. 

You can also access the ESOL Advice and Guidance Booklet

  

Apprentices

Your trainer assessor or associate are all available to support you and should be in touch regularly both verbally and though Smart Assessor or other digital means. 

You will find your resources and assessment on SmartAssessor and Canvas if you study on some day release programmes. 

Work will be set regularly by your assessors to ensure you are progressing through your apprenticeship.  Do keep on top of any assignments, portfolio evidence gathering or any other assessments for the remainder of the academic year.    

For those apprentices nearing the end of their apprenticeship, we will update you with further details as soon as we can, and for those expecting end point assessments in the next month, there is a likelihood they will be delayed. We will advise each apprentice and employer individually as we find out.  

Whilst the Colleges appreciate any disruption to learning is not ideal our priority remains the health, safety and wellbeing of our community. As part of this, we would encourage everyone to be thoughtful and supportive towards each other. 

How does this campus closure affect parents and carers? 

Salford Colleges have moved to distance learning model. 

To enable your son/daughter to continue their studies, teachers have uploaded online learning materials. Work is being set regularly by teachers to ensure your son/daughter is on top of any assignments or assessments.    

We are providing this support so that your son/daughter can remain fully engaged in their course for the remainder of the academic year and be able to complete their assessments.  This will ensure they are able to successfully progress to the next stage of study with the College, or to university or employment.   

We know examinations and assessments will not take place in the summer.  However, your son/daughter will be required to continue with their learning as though their exams and assessments are still going ahead.  They will need to engage with all the resources available especially the revision-style activities as we know these are effective in consolidating knowledge and in preparing your son/daughter for their next steps.   

For students who are continuing at college next year: there will be a progression test to ensure that your son/daughter has mastered all the knowledge and skills in the first year of their course.   

For students who are progressing to university or employment: we know that the final grade(s) awarded will depend in large measure on teachers’ assessments of your son/daughter’s progress throughout their college course.  For this reason, it is imperative that your son/daughter continues to fully engage with their students until the very end of this academic year.   

Whilst we appreciate any disruption to learning is not ideal our priority remains the health, safety and wellbeing of our community. As part of this, we would encourage everyone to be thoughtful and supportive towards each other. 

I have an Educational Health and Care Plan?

The pastoral and learning support team at the College has assessed the individual needs of every student classified as vulnerable, High Needs or with an Educational Health and Care Plan. Face to face or remote interviews have taken place and a bespoke learning and support plan has been implemented to ensure we can continue to provide the pastoral and/or learning support that students need. 

How will I access my Learning Support and the College Counsellor?

Learning support are continuing to support our students with 1-1 appointments in the normal timetabled slots.  The College counsellor is continuing to provide support via telephone.  Additional support, advice and guidance, can be found in the ‘Careers, Pastoral and Wellbeing’ section of CANVAS. 

There are a range of external agencies who may also be able to support you during this time.  These can be found here

I am would like some Careers Advice?

You can access guidance and support on the Careers, Pastoral and Well Being section of CANVAS. 

You can also contact the College Careers Advisors by email if you have specific queries that you would like to discuss. Please contact the college switchboard on 0161 631 5000 for the email address of the College Careers Advisors, Angie Clark or Liz Clinning. 

Will I continue to receive my bursary and free school meal allowance?

Students currently in receipt of the College bursary will continue to receive payments as normal. Those eligible for free school meals will receive this as an additional payment.  The College bursary will continue to be paid in line with the College calendar (i.e. excluding half-term and Easter holidays). 

How does the closure of our campus affect employers?

To enable your apprentice to continue the study element of their Apprenticeship, their assessor has uploaded a range of online resources and assessment materials onto the Smart Assessor.   

Work will be set via regular communication from teachers who students will be able to communicate with via e-mail. This will allow students to also keep on top of any portfolio work they are required to action.  

Your continued support in ensuring your apprentice is adhering to the Apprenticeship funding guidelines of 20% off-the-job training is very much appreciated. College assessors and reviewers will undertake their work via telephone and online – this will continue for the foreseeable future. 

Whilst the College appreciates any disruption to learning is not ideal our priority remains the health, safety and wellbeing of our community. As part of this, I would encourage everyone to be thoughtful and supportive towards each other. 

We will keep you and your apprentice informed regarding the return to onsite delivery. 

If you have any queries, please email enquiries@salfordcc.ac.uk