Team Leader/Supervisor

Key Information

Level 3
Typical Duration 12 – 18 Months
Delivery Model Workshops
Delivery Location Frontier House, Salford Quays, M50 3SR
Start Date Flexible

Programme Summary

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

What will you learn?

This course will enable first line managers to develop effective management and leadership skills to support in the development of the business. We have highly qualified staff who will create individualised learning for all.

Upon completion, apprentices will understand different leadership styles and the benefits of coaching to support people and improve performance. Apprentices will:

  • Understand organisational cultures, equality, diversity and inclusion.
  • Understand people and team management models, including team dynamics and motivation techniques.
  • Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
  • Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.
  • Understand different forms of communication and their application.
  • Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
  • Understand how organisational strategy is developed.
  • Know how to implement operational/team plans and manage resources and approaches to managing change within the team.
  • Understand data management, and the use of different technologies in business.
  • Understand the project lifecycle and roles.
  • Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
  • Understand organisational governance and compliance, and how to deliver value for money.
  • Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
  • Know how to be self-aware and understand unconscious bias and inclusivity.
  • Understand learning styles, feedback mechanisms and how to use emotional intelligence.
  • Understand time management techniques and tools, and how to prioritise activities and approaches to planning. Understand problem solving and decision making techniques, and how to analyse data to support decision making.
  • Communicate organisation strategy and team purpose, and adapt style to suit the audience.
  • Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
  • Be able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.
  • Be able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
  • Build trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts.
  • Be able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.
  • Building relationships with customers and managing these effectively.
  • Be able to communicate effectively (verbal, written, digital), chair meetings and present to team and management with the use of active listening and provision of constructive feedback.
  • Communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes.
  • Be able to adapt to change, identifying challenges and solutions. 
  • Be able to collate and analyse data, and create reports.
  • Be able to organise, manage resources and risk, and monitor progress to deliver against a project plan.
  • Applying organisational governance and compliance requirements to ensure effective budget controls.
  • Be able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received and be able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
  • Use effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

How is it delivered and assessed?

Mandatory Qualifications

Functional Skills Level 2 in English (unless previously achieved)

Functional Skills Level 2 in maths (unless previously achieved)

Optional Qualification

ILM level 3 Diploma for Managers

Portfolio of Evidence

A portfolio of evidence will be developed by the apprentice with the support of the assessor. This portfolio will show the knowledge which has been developed, the skills which are regularly applied in the workplace and the behaviors demonstrated to be a successful manager.

End Point Assessment

Apprentices are required to undertake an end point assessment. This will comprise of an online knowledge test, a portfolio of evidence, a structured competency-based interview and a CPD professional discussion.


Entry Requirements

  • English and maths – Level 1

Apprentices must be in suitable employment have the opportunity to develop all required knowledge, skills and behaviours aligned to this apprenticeship standard.

Interested in this apprenticeship? Apply now.