University of Salford Policies and Procedures
The following Regulations apply to students studying on University of Salford programmes at Salford City College:
You can link to the Student Portal to submit PMCs here.
Stage 1 Academic Appeals Form can be found here.
Stage 2 Academic Appeals Form can be found here.
If you wish to make an Academic Appeal you should use the University’s Academic Appeals Procedure here.
Cases of Academic Misconduct are investigated using the University’s Academic Misconduct Procedure which can be found here.
Complaints which relate to your academic programme of study are called Academic Related Complaints, and they should be dealt with by Salford City College through the College’s Student Complaints Procedure. Academic related complaints could include complaints about programme delivery, teaching, feedback and learning resources.
If you are dissatisfied with the outcome once you have exhausted all stages of the College’s procedure, you have a right to request a review of their complaint by the University. Consideration in these cases will be via Stage 3 of the University’s Complaints Procedure. The University’s Stage 3 Complaints Form can be found here.
The University’s Quality & Enhancement Office will notify you of the outcome of any complaint considered under the University’s Student Complaints Procedure and the next steps available to you if you are dissatisfied with the outcome of your complaint. In these cases you will receive a Completion of Procedures letter from the University.
Click here for the College’s Suggestions, Compliments and Complaints procedure.
Click here for the University of Salford’s procedure.
Non-Academic Related Complaints
(complaints not relating directly to your academic programme of study) should be dealt with by the College through the College’s Student Complaints Procedure. Non-Academic Related Complaints could include complaints about social spaces, car parks, fees and funding. The College should issue you with a Completion of Procedures letter in these cases.
The University’s Student Handbook provides the context for the policies and procedures listed above.